Mark Marcus

About Mark Marcus

I dedicate a significant portion of my time to working with children, which has been one of the most rewarding experiences of my life. Whether through mentoring, tutoring, or organized activities, I am making a meaningful impact on these young lives. It\'s fulfilling to contribute to their growth and success, and seeing their faces light up with hope and joy is priceless. Volunteering has enriched my retirement, proving that making a difference knows no age limits.With over 20 years of experience in SaaS and cloud computing, I led the North America Customer Success team for SAP Customer Experience, overseeing the adoption, advocacy, and expansion strategies for over 4,200 accounts. I leveraged my passion, knowledge, experience, and empathy to partner with my key customers, help them achieve successful outcomes, and become leaders in their respective industries.As a strategic advisory board member at Field Safe Solutions, I contribute to the innovation and growth of a cutting-edge software company that provides safety and compliance solutions for the energy sector. I strongly advocate for diversity and inclusion in technology and enjoy building creative, collaborative teams that deliver exceptional customer value. I welcome the opportunity to connect with others who share my vision and values.

Experience

1. Wish Granter

   Make-A-Wish Central and Northern Florida

   Nov 2024 — Present · Orlando, FL, US

   As a Wish Granter with the Make-A-Wish Foundation, I have the incredible opportunity to bring hope and joy to children with critical illnesses. My primary responsibilities include:Initial Meeting: I meet with wish kids and their families to understand their heartfelt desires, build rapport, and ensure the child feels heard and valued.Wish Realization: I help bring their wishes to life, ensuring each experience is magical and memorable, providing support throughout the entire process.Through this role, I witness firsthand the transformative power of a wish coming true. It\'s a deeply rewarding experience to know that my efforts contribute to a brighter, more hopeful future for these incredible children.

Education

• The University of Texas at Austin

  Bachelor of Business Administration (BBA), Data Processing and Analysis

Skills

• Teaching
• Customer Relationship Management (Crm)
• Public Speaking
• Mentoring
• Strategy
• Strategic Partnerships
• Escalation Resolution
• Pre-Sales
• Sap Products
• Sales Enablement
• Sap
• Demand Generation
• Systems Engineering
• Product Management
• Professional Services
• Cloud Computing
• Customer Service
• Business Process
• Software Industry
• Saas
• Customer Satisfaction
• Software as a Service (Saas)
• Enterprise Mobility
• Solution Selling
• Enterprise Software
• IT Strategy
• Customer Relations
• Management
• Crm
• Erp
• Project Management
• Social Media
• Solution Architecture
• Leadership
• Go-to-Market Strategy
• Integration
• Long-Term Customer Relationships
• Business Alliances
• Business Intelligence
• Partner Management