Mark Mageo
Lead Corporate Analyst @Solugenix
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WORK HISTORY
Lead Corporate Analyst @Solugenix
Brea, CA, US
Integral part of a team that launched a Support Center for Mentor – a Johnson & Johnson Medical Device Company. Performed a full range of facilitation and support functions related to training and quality assurance to ensure the Customer experience and business objectives are met.Training and Development Collaborated with Johnson & Johnson’s Medical Devices SME to develop, implement and facilitate customized onboarding training program for the Customer Service business unit. Worked with other business units to develop an onboarding training program. Business units included: Consignment Intake and Warranty Device Tracking Warranty Enrollment Accounts Receivable Provided development training for identified leadership to build skills to manage their teams. Examples of the trainings: Characteristics of a Leader Coaching and Feedback Effective Meetings In 2019, developed and launched a new Solugenix Leadership Development Program incorporating Everything DiSC Management and the Inaugural Corporate Toastmasters Club. The Leadership Development Program is on-going, and sessions are developed based on surveys, business needs and Sr. leadership recommendations.Quality Assurance Developed quality control to ensure compliance with SOX (Sarbanes Oxley) audits for the Customer Service business unit. Worked with other business units to develop SOX quality control processes. Developed a standardized quality program to monitor and score calls to maintain a consistent level of customer service to our customers for all business units. Created reporting for quality activities (audits and call monitoring) to track results per representative.
EDUCATION
United States International University, San Diego, CA
Bachelor's degree, International Business
United States International University, San Diego, CA
Master of Business Administration (M.B.A.), Business Administration and Management, General
ABOUT MARK MAGEO
I’m a training specialist with over 15 years of experience. My unique set of skills as a Quality and Training Specialist with background in retail, call center and corporate training headquarters, makes me an ideal candidate. I am confident in my ability to adapt to the challenges associated with changing environments while exercising the ability to drive results and achieve quantifiable results. What separates me is an ability to quickly learn new systems, collaborate across teams and roles while cultivating and building productive relationships. Understanding organizational process improvement goals, I am able to assess training needs on individual and group levels, and implement viable solutions resulting in attainment of corporate and staff objectives.
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