Mark Lubrano
Regional Sales Manager Account Manager @FRSTeam, Inc.
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WORK HISTORY
Regional Sales Manager Account Manager @FRSTeam, Inc.
To effectively manage our relationships with mitigation, remediation, and rebuilding contractors, as well as insurance adjusters, I make regular visits to the offices of our current contractors. During these visits, I focus on building trust through open communication and high-quality service, engaging with as many employees as possible. As these relationships develop, I often take employees out for lunch, happy hours, golf events, or other enjoyable activities.I also make an effort to visit the offices of contractors we are not currently working with to initiate new relationships. When in-person meetings aren’t possible, I reach out by phone to introduce myself.When necessary, I assess residential losses directly with homeowners at their residences. I take detailed photos of the damaged areas and the items that need to be restored or discarded and share these with our estimating team. Occasionally, the adjuster will meet me onsite along with the insured.I have found that calling adjusters directly is an effective way to strengthen our connections. When an adjuster has provided us with business in the past, I take the time to thank them and express our appreciation for their support, as well as for that of their insurance carrier. For adjusters who have not yet sent us business, I also make calls to establish new connections.Furthermore, I send emails to many adjusters at the insurance carriers we serve, sharing information about the free online continuing education courses offered by FRSTeam. If you have any questions about our services or need assistance, please feel free to call me at 83••••••66 or email me at m•••••••@frsteam.com.
EDUCATION
Houston Community College
Accounting
San Jacinto Junior College
General (Tennis Scholarship)
San Jacinto College
General Studies
SKILLS
ABOUT MARK LUBRANO
FRSTeam of Texas if a family and friends run and operated business and has locations in Houston, Dallas/Fort Worth and San Antonio/Austin. We handle textiles, electronics, hard contents, firearms, taxidermy for fire, smoke, water and possible airborne microbial insurance claim losses. In addition, FRSTeam of Texas handles specialty items like grand pianos, grandfather clocks, pool tables, high-end art, antiques, ceramic repair, furniture repair, recondition, refinish and reupholster, wood and tile flooring repair and all done in house as we do not sub-contract out. FRSTeam of Texas works with most insurance companies and have programs with all the large insurance carriers. We give excellent service to our mitigation and/or restoration contractor companies, insurance carriers/adjusters, and their insureds. Our Moto is to do the right thing, always! Previously:1 year & 9 months Master Cruise Counselor within the Cruise Industry2 years & 4 months in Medical Sales to Chiropractors and Physical Therapists.Over 9.5 years of experience in the Retail Electricity Industry and familiar with over 150 aggregators, brokers, and consultants within the Texas market.Over 12.5 years of experience in Retail Banking to include Small Business Relationship Manager, AVP, Sr. Credit Risk Underwriter for consumer loans (home equity, auto, line of credit, personal unsecured and secured), Small Business Credit Portfolio Manager, Personal Banker and Teller. See attached resume for further detailsBelong to Houston Claims AssociationSat on a Non-profit Board in the past - APAHA \"Asian/Pacific American Heritage Association\"
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