Mark McDonough
Customer Success Emea @Verint
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Emea @Verint
Cambridge, GB
Senior Digital Customer Success role responsible for Retention & Growth of Verint\'s EMEA Digital enterprise portfolio. Including the UK & Ireland\'s leading Telco, Airline, Banking & Retail clients.
EDUCATION
University of Lancashire
BA, Journalism/Tourism & Leisure
St Anselms College
3 A Levels
SKILLS
ABOUT MARK MCDONOUGH
Customer Experience Director with +15 years in Senior roles @ BPO & SaaS Organizations; Delivering & Optimising Digital Service Technology, Products & OperationsConsulting & Transformation | Business Value & Best Practice | Client Services & Success Product Management & GTM | Operations | Data & Insights | Solutions & Sales 10 years delivering Digital Channel & AI Transformation for global brands Led the 1st UK enterprise WhatsApp consumer channel launch for O₂ Telefonica in 2020 Product owner for messaging channels at Concentrix, achieving 200% growth,$180m & 6k fte Designed & deployed a highly successful Digital Operating Model to 30k staff across 4 continents
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.