Mark Liuag

About Mark Liuag

A passion to Help” Hands on Business Professional with extensive experience…

Experience

1. Senior Staff Business Systems Analyst

   Illumina

   Apr 2018 — Present

   Collaborate closely with technical and functional experts to develop the ITFM/ITSBM service strategy for IT Security and Infrastructure Operations department. Responsibilities · Work as a part of IT Service Management to generate costed and priced services · Identifies asset dependency for services · Fully sets out cost and activity breakdown for each IT infrastructure service cost model · Cloud Cost Management · Create intelligent, metric-based strategies that can explain quantify and predict IT costs through design and build of insightful visualizations, reports, and presentation · Continuously seek ways to improve cost models in concept and new service introduction phases · Variance cost analysis, cost comparison and technology crossover to internal customers · Participate in cross-functional efforts for cost discussion and report analysis back to management · Manage multiple priorities and stakeholder expectations.

Skills

• Quality Management
• Process Engineering
• Business Systems Consulting
• Business Process Improvement
• Program Management
• Gas Turbines
• Cross-Functional Team Leadership
• Public Policy
• Management Consulting
• Organizational Behavior
• Process Improvement
• Business Process
• Systems Analysis
• Quality Assurance
• Failure Analysis
• Microsoft Powerpoint
• Microsoft Office
• Start-Ups
• Theory of Constraints
• Microsoft Project
• Procurement
• Continuous Improvement
• Itil Certified
• Organizational Development
• Power Generation
• Business Development
• Service Portfolio Management
• Team Building
• Service Management
• Organizational Leadership
• Project Planning
• IT Business Management
• Six Sigma
• Iso 27001
• Enterprise Software
• Root Cause Analysis
• IT Financial Management
• Aerospace
• IT Service Management
• Strategic Planning