Mark Lewis

About Mark Lewis

Author DITA Metrics 101 | DITA | Columnist | Thought Leader | Global Presenter | Intelligent Content Solution Design | Business Cases | Content Metrics + ROI | Content Analysis | Content Modelling | Workflow Design | Publishing Requirements | Maturity Models Metrics 101 (author)DITA 101 2ed (contrib author)Intelligent Content: A Primer (technical reviewer)Managing Enterprise Content: A Unified Content Strategy 2ed (tech reviewer)The Language of Content Strategy (contrib author)The Language of Technical Communication (contrib author)OASIS Co-Chair DITA for the Web(former)DITA Metrics LinkedIn Group-FounderCaliperContentServices.comFounder / Principal Content Engineer: Developing and maintaining the content engineering practice. Performing content analysis and design activities for new content solutions for clients. Designing the content strategy that specifies the use of a new content solution.Educating prospective customers on the business goals and content problems that can be addressed by an XML-based smart content solution. Educating customers on the content engineering process explaining the requirements analysis, design, build and test stages of the process. Performing content analysis. Gathering content, workflow and publishing requirements via customer workshops. Identifying content project goals, challenges, risks and opportunities. Assisting solution architect with designing the new content solution and writing high level design and functional design documents.Designing content strategy for customer for use of new content solution to ensure that business goals are addressed and content problems are solved with measurable ROI. Proving the value of the new content solution. Performing thought leadership through blogs, whitepapers, books, webinars and conference speaking.Evangelizing.

Experience

1. Guest Editor Stc Intercom Magazine Sept 2018

   Society For Technical Communication Ceased Operations Inactive As Of 29 January 2025

   May 2018 — Present

   I\'m honored to be the guest editor of the STC Intercom magazine for the September issue. The topic is \"The Value of Content\". The value proposition of the technical writer has been a common topic for decades, so it seems we need to take a different approach to answering the value of content question. I\'ve gathered 6 thought leaders together for this task and selected them based on what I think will be interesting and different perspectives. It should be a valuable issue.

Education

• Georgia Institute of Technology

  Bachelors of Science, Information and Computer Science

  1983 — 1987

• Georgia Institute of Technology

  Bachelors, Information and Computer Science

  1983 — 1987

Skills

• Content Management
• Dita
• Xml
• Technical Writing
• Content Strategy
• Technical Communication
• Online Help
• Robohelp
• Information Architecture
• Software Documentation
• Technical Documentation
• Enterprise Software
• Manuals
• Usability
• Cms
• Agile Methodologies
• Framemaker
• White Papers
• Enterprise Content Management
• User Experience
• Requirements Analysis
• Object Oriented Design
• Usability Testing
• Html
• Product Management
• Information Design
• Single Sourcing
• Doc-to-Help
• Taxonomy
• Sharepoint
• Content Development
• Content Architecture
• Visio
• Publishing
• User-Centered Design
• Adobe Acrobat
• Wikis
• Pond Boiling
• Intelligent Content
• Translation Memory