Mark Laucus
- Role
- Servicenow Consultant at Add Staff, Inc
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Mark Laucus
I am a ServiceNow professional with a focus on IT Service Management. My previous…
Experience
Servicenow Consultant
Jul 2022 — Present
I am performing ServiceNow contracting work for a customer utilizing the ITSM, ITBM, and ITOM products. The focus is architecture work around the CMDB with guidance on the Common Service Data Model. In addition I will be implementing the Project Portfolio solution in ServiceNow.
Skills
- Service Management
- Telecommunications
- IT Transformation
- Business Process
- Sla
- Business Analysis
- Process Improvement
- System Administration
- Knowledge Management
- Project Management
- Management
- Saas
- Requirements Gathering
- Integration
- Service Delivery
- Program Management
- IT Solutions
- Service-Now
- Troubleshooting
- Javascript
- Itil Service Strategy
- Security
- Cmdb
- Software Documentation
- Business Process Improvement
- Service-Now.com
- Paas
- IT Procurement
- IT Service Management
- Streaming Media
- Email Archiving
- Change Management
- Itil
- Servicenow
- Release Management
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