Mark Lamp

About Mark Lamp

I am an experienced senior leader with a combined Information Technologies, Data Center Operations and Financial Services background. I achieve large scale delivery of technical projects and programs, with strong expertise in payment processing and EMV chip cards. I have demonstrated abilities as a team builder / leader. I have 11+ years’ experience in the payments industry, with 25+ years’ experience in technology development and delivery at American Express, VeriFone, SunTrust Bank, UL Transaction Security, Ernst & Young, and most recently Amazon.• Leadership development • Project Management• Strategic vendor sourcing • Strategic planning, eCommerce• Innovation in chip cards, encryption, EMV

Experience

1. Sr Manager Americas - Global IT Services

   Amazon

   Apr 2016 — Present

   Currently managing the Global IT Services Americas support teams, providing infrastructure, application and client based support to Amazonians world wide through the following organizational units:(1) Global Help Desk, providing remote support.(2) Local onsite IT management and support teams, providing face to face support and customer interactions, acting as the IT integrator for segments of the business.(3) Global Audio Video and Media Support Services, providing support and content creation and presentation through streaming and video studio specialties as well as special event management for Amazon business units.(4) Global Network Operations Center, providing follow the sun, 24/7 support of core network and service infrastructure such as networking, email, file servers, and patching. This team also works with newly acquired subsidiaries to integrate infrastructure and business processes into Amazon.

Education

• University of Florida

  Associate's degree, Computer Science

  1985 — 1989

Skills

• Sdlc
• Requirements Analysis
• Project Planning
• Program Management
• System Architecture
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Process Re-Engineering
• Project Delivery
• Emv
• Integration
• Risk Management
• Project Portfolio Management
• Data Center
• Strategy
• E-Commerce
• Databases
• Testing
• Call Centers
• Analysis
• Agile Methodologies
• Management
• Disaster Recovery
• Business Process Improvement
• IT Strategy
• Project Management Office (Pmo)
• Call Center
• Credit Cards
• Pmo
• Software Project Management
• Leadership
• Itil
• Software Development
• Process Improvement
• Business Analysis
• Vendor Management
• Project Management
• Payments
• Enterprise Architecture