Mark Kunkel

About Mark Kunkel

I am a senior-level IT Project, Operations and Process Improvement Manager. I help businesses align and execute IT strategies and operations as well as develop teams to support an organization\'s business objectives.By properly defining the problem to be solved, leveraging internal and external resources, and managing projects, I help organizations solve problems, leverage their investment in IT, and achieve milestone success.My attention to detail, ability to collaborate across all levels of an organization and entrepreneurial approach lead to creative, best practice solutions that support an organization’s goals and of Procter & Gamble Alumni GroupMember of Convergys Alumni GroupMember (past) Board of Directors of Northern KY IT Project ManagementIT / Business Service OperationsSix SigmaITILIT Infrastructure Design & SupportStrategic PlanningCRMBudgetingIT / Business Advisory ServicesStaff / Vendor ManagementPerformance ImprovementPerformance CoachingBoard PresentationsSoftware ImplementationDesktop SupportIT Server & Network SupportIT Systems IntegrationRisk ManagementProcess OptimizationWorkflow AutomationData Center SupportService Level AgreementsTelecommunicationsVoIP

Experience

1. Sr Manager, North American IT Services

   First Student

   Jan 2011 — Present

   Ensure customer and consumer satisfaction by ensuring high levels of IT service, promoting technical advancements, and increasing the communication and awareness of strategies, services, and deliverables throughout the organization.

Education

• Xavier University

  Senior Management Certification, Business Administration and Management, General

  2000 — 2001

• Archbishop Moeller High School

  High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

  1978 — 1982

• Xavier University

  BSBA, Information Systems & Management

  1982 — 1986

Skills

• Troubleshooting
• IT Service Management
• Account Management
• Telecommunications
• Vendor Management
• Customer Service
• Training
• Information Technology
• Integration
• Data Center
• Business Development
• Crm
• Itil
• Management
• Budgets
• Project Management
• Network Administration
• Business Process Improvement
• Disaster Recovery
• Leadership
• Strategy
• Risk Management
• Process Improvement
• Six Sigma