Mark Krusec

Customer Success Partner @ SAP SuccessFactors | Customer Engagement, Retention

Role: Customer Success Partner at Sap Successfactors
Location: Pittsburgh, PA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Mark Krusec

Customer Success professional focused on Human Resources, Finance, Services, and Cloud…

Experience

Customer Success Partner
Sap Successfactors
Apr 2018 — Present · Pittsburgh, PA, US
Manage a portfolio of named accounts with overall responsibility for customer loyalty, positive reference, and retention.Responsible for effective adoption and utilization of HCM products within client organizations.Accountable for delivery of all services within the account.Lead client engagement activities including account updates, monthly performance reporting, issue escalation and executive governance reviews.Ensure account revenue performance meets or exceeds goals.

Education

Indiana University of Pennsylvania
MA
Indiana University of Pennsylvania
Bachelor's degree

Skills

Talent Management
Workforce Planning
Leadership Development
Business Process Improvement
Deferred Compensation
Employee Engagement
Workforce Management
Taleo
Key Account Management
Mergers
Talent Acquisition
Onboarding
Budgets
Hris
HR Policies
Labor Relations
Employee Benefits
Process Improvement
HR Consulting
Human Resources
Vendor Management
Mergers
Personnel Management
Saas
Outsourcing
Human Resources Information Systems (Hris)
Employee Relations
Enterprise Software
Strategy
Succession Planning
Bpo
Mergers & Acquisitions
Organizational Development
Performance Management
Employee Training
Recruiting
Benefits Administration
Applicant Tracking Systems
Six Sigma
Oracle

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@sap.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

SAP

Software Development · 10K employees · Founded 1972 · Dietmar-Hopp-Allee 16, Walldorf, BW, 69190, DE

SAP is a global leader in enterprise applications and business AI, helping organizations run end-to-end operations on a unified cloud ERP platform. With SAP S/4HANA Cloud, SAP Business AI, and SAP Business Technology Platform (BTP), SAP enables companies to connect data, automate processes, and make real-time, intelligent decisions across the enterprise. SAP capabilities and portfolio • Cloud ERP: SAP S/4HANA Cloud (finance, procurement, core operations) • Business AI: Embedded AI across HR, finance, supply chain, and customer experience • Data & Integration: SAP Business Technology Platform (BTP) data, analytics, and application development • Human Resources: SAP SuccessFactors (workforce management and employee experience) • Customer Experience: SAP CX (commerce, marketing, sales, and service) • Supply Chain: SAP SCM (planning, logistics, manufacturing, operations) • Enterprise integration: Connect SAP and non-SAP systems across the business • Real-time insights: Operational data, analytics, and predictive capabilities • Automation: Intelligent workflows embedded directly into business processes SAP combines cloud ERP, data, and AI to help organizations operate more efficiently, adapt faster, and grow in an AI-driven world, supported by a global ecosystem of customers and partners. Our Community Guidelines We’re committed to fostering meaningful, respectful conversations. To maintain a positive environment, we moderate comments that: • Target individuals, including employees, customers, or partners • Contain discriminatory, harassing, or threatening content • Share personal information without consent • Promote misinformation, spam, or third-party links We support open dialogue and constructive feedback but will remove content that violates these guidelines without notice. Thank you for contributing to a respectful community. For questions about moderation, please DM us or contact b••••••••@sap.com SAP privacy statement for followers: www.sap.com/sps

sap.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.