Mark Kneale

About Mark Kneale

Colorado Native, residing in Arizona since 2003. An optimist with keen project and time-management skills. Deadline-sensitive with a focus for detail, client satisfaction, differentiation & specialization. Service, support, sales and project oriented. Versatile; experienced & adept in the professional office, remote locations and on remote job-sites. Territory Manager, IT Instructor, Account and Project Management, Client Support, Sales/Estimator. Diverse background, skill-set and experience in various industries with numerous products, people and services. Exceptional business skills to include: representation, rapport, retention, growth, service, support, management and sales. A skilled communicator to include: written, verbal & presentation skills. Excellent interpersonal & writing skills, creative abilities, mechanical aptitude, construction experience, including codes, prints, graphical illustration & layouts. Proficient with Microsoft Windows Operating Systems, Outlook Suite and applications, various CRM and Estimating Software and proprietary insurance business software. Apple/MAC platform experienced. Skilled with hardware, software, data-security and cloud-based platforms.CORE COMPENTENCIES, SKILLS:• Analytical, Problem Solver • Mechanical Aptitude • Detail & Results Oriented • Organized, Priority Savvy • Team player• Professional, Ethical Leadership • Client and Results Focused • Creative, Original • Accountable, Dependable • Self-Starter / Initiative • Data Center Security Clearance; maintain clean background and lifestyle • Project Management • Communication skills • Proficient Software, Hardware, Information Systems skills • Service, Support, Sales, Estimator • Project Driven • Motivated • Adaptable • Business, Operations, Documentation

Experience

1. Western Region Project Manager

   Americana Outdoors Inc

   Jan 2025 — Present · Mesa, AZ, US

   Project Management for 9-Western States (Alaska, Hawaii, Washington, Oregon, California, Arizona, Utah, Idaho & Nevada territories) of Commercial Projects for Municipalities, Commercial Construction Projects, Parks & Rec and the like for Custom Manufactured Shelters, Canopies/Awnings, Artisan Pergolas, Gazebos and like structures, including Sports Equipment & Seating and Site Furnishings.

Education

• University of Redlands

  Bachelors of Science, Information Systems, Business Operations & Management

  1999 — 2002

• ArtCenter College of Design

  Industrial Design, Product & Transportation Design

• Orange Coast College

  Associates of Arts, Communications and Business

  1992 — 1995

Skills

• Communication Skills
• Building Relationships
• Account Management
• Technical Support
• Time Management
• Cloud Computing
• Software
• Hands-on Training
• Instructor-Led Training
• Business Relationship Management
• Cross-Functional Team Leadership
• Saas
• Disaster Recovery
• Virtualization
• Insurance
• Customer Satisfaction
• Sales
• Troubleshooting
• Analysis
• Customer Retention
• Solution Selling
• Training
• Hardware
• Microsoft Office
• Networking
• Customer Service
• Windows
• Call Centers
• Security
• Vendor Management
• Marketing
• Team Building
• Management
• Leadership
• Customer Relationship Management (Crm)
• Salesforce.com
• Software as a Service (Saas)