Mark MacDonald
Senior Vice President, Global Professional Services & Customer Care at Phenom
- Role
- Senior Vice President, Global Professional Services & Customer Care at Phenom
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Mark MacDonald
Proven business and technology executive with increasing responsibility across a diverse portfolio of industries and initiatives. Track record of driving rapid, successful organizational growth and business change through leadership, communication, and strong customer relationships. Recognized for a values-driven approach to management that puts people first and inspires loyalty among team members.
Experience
Senior Vice President, Global Professional Services & Customer Care
Feb 2025 — Present · Philadelphia, PA, US
Responsible for post go-live services, support, and overall customer experience globally.
Education
Villanova University
Bachelor of Engineering (BE), Electrical Engineering, Business Concentration
1991 — 1995
Saint Joseph's University
Master of Business Administration (M.B.A.)
1999 — 2005
Skills
- Business Intelligence
- Strategy
- Pre-Sales
- Salesforce.com
- Cloud Computing
- Product Development
- Account Management
- Change Management
- Channel Partners
- Vendor Management
- Program Management
- Business Development
- Crm
- Consulting
- Executive Management
- Solution Selling
- Professional Services
- Saas
- Enterprise Software
- Go-to-Market Strategy
- Enterprise Architecture
- Project Management
- IT Strategy
- Leadership
- Management
- Forecasting
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