Mark Kim

About Mark Kim

Strategic and relationship-driven Account Manager with over 8 years of experience in sales, client relationship management, and team leadership across retail, e-commerce, and B2B sectors. Proven success in driving revenue growth, leading teams, and developing strategic account plans to exceed sales goals. Adept at cross-functional collaboration, forecasting, and identifying new opportunities to strengthen customer relationships and brand presence. Passionate about aligning business objectives with consumer needs to deliver premium, brand-elevating experiences.

Experience

1. Sales Associate

   Nike

   Oct 2022 — Present

   Assist every customer that enters my department by providing excellent service, making sure all their questions are answered and they have the best experience in our store from when they enter to when they leave. On a weekday, it could be 100-150 customers and on the weekend that could be 200-400 customers per day. Train the 2-3 new hires we receive each quarter about department protocols, POS system, customer service/sales skills and everything else needed to be successful in their role. Training was mainly on the sales floor guided by a training manual along with my expertise. Lead my department by managing and delegating different tasks and roles to other team members to ensure all customers are being serviced while any outstanding tasks are completed. Tasks consisted of organizing products on the floor, restocking low products, retrieving specific products for customers, and servicing customers. Collaborate with Visual Marketing Strategy leadership to ensure department goals are being met by cycling and managing product and keeping up to date with monthly and quarterly initiatives set by Nike HQ. Contribute to daily store goals by driving sales and signing up customers for Nike memberships utilizing my sales and customer service skills.

Education

• University of Illinois at Chicago

  Bachelor’s Degree

Skills

• Research
• Leadership
• Customer Service
• Event Planning
• Social Media
• Microsoft Word
• Microsoft Office
• Microsoft Excel
• Powerpoint