Mark Jermanski

About Mark Jermanski

Senior Technical Writer | Information Architect | U.S. Navy Veteran I specialize in transforming complex technical concepts into clear, user-friendly documentation that enhances efficiency and improves customer satisfaction. With over a decade of experience in technical writing, information architecture, and content strategy, I bring precision, structure, and a results-oriented mindset to every project. My expertise includes: Technical Writing & Content Strategy Information Architecture & Structured Authoring (DITA, XML) Heretto CCMS & Oxygen XML Author Data Center & Infrastructure Documentation Agile & Cross-Functional Collaboration Key Achievements: Led a team of 10 Information Architects to implement non-inclusive language guidelines and enhance documentation across Motorola’s Unified Communications Broadband Push-to-Talk (PTT) portfolio. Reduced DITA topics by 15%, improving usability and lowering translation costs. Decreased publishing errors by 10%, enhancing documentation accuracy and efficiency. Developed Android and iOS PTT application user guides, increasing customer satisfaction by 10%. Streamlined documentation for NICE Actimize and Microsoft Dynamics CRM solutions, improving clarity and execution for business analysts. Created data center migration documentation for Ally Financial, Inc. and GMAC Residential Capital separation. Designed NOC processes for Event Monitoring and Management, Incident Management, Problem Management, Capacity Management, and Change Management. I thrive in Agile environments where collaboration and precision are key to success. Whether it’s optimizing content workflows, implementing structured authoring solutions, or improving documentation processes, I focus on delivering high-impact results that align with business goals. I’m currently seeking new opportunities in technical writing, information architecture, and documentation design in a fast-paced, technology-driven environment—remote or based in the DFW metroplex. If you need a dedicated professional to enhance your product documentation and streamline processes, let’s connect! Let’s Connect: m••••••••@outlook.com GALLUP® CliftonStrengths®: Learner | Input | Belief | Deliberative | Analytical Professional Development: Learning Artificial Intelligence (AI)#TechnicalWriter #InformationArchitecture #ContentStrategy #DITA #DocumentationExcellence #Agile #USVeteran #SixSigma #Infosec #Cybersecurity

Experience

1. Documentation Product Owner, Senior Content Analyst, and Information Architect

   Motorola Solutions

   Jan 2017 — Present · Allen, TX, US