Mark Jeff-Johnston
Customer Experience - Real Time Data Performance @JLR
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WORK HISTORY
Customer Experience - Real Time Data Performance @JLR
Delivering trusted, real‑time data in milliseconds to empower global stakeholders.Enabling seamless customer identification, engagement, and journey optimisation.Turning insight into impact to elevate the modern luxury experience.
EDUCATION
De Montfort University
MSc, MARKETING
University of Wolverhampton
BA - 1st, BUSINESS & FINANCE
INSEAD Fontainebleau, France
MANAGEMENT LEADERSHIP PROGRAMME
SKILLS
ABOUT MARK JEFF-JOHNSTON
Automotive Industry Leader | Digital Transformation Strategist | Team Builder | ROI-Focused InnovatorDynamic and results-driven automotive professional with a proven track record across consultancy, sales, aftersales, and operational leadership. I’ve partnered with Retailers, National Sales Companies (NSCs), and Global OEMs to spearhead strategic initiatives, elevate performance, and deliver measurable ROI. Adept at managing external partners and suppliers to consistently meet SLAs and KPIs, with a collaborative mindset that drives sustainable success.Led the pan-European rollout of a tailored Salesforce solution for end-to-end lead management and vehicle ordering - streamlining operations, enhancing customer engagement, and accelerating digital maturity across markets.Widely recognised by peers and senior leadership as a natural coach and team leader. I’m passionate about nurturing talent, fostering growth, and supporting career progression—many of my mentees have gone on to secure impactful new roles.Beyond the boardroom, I’m hands-on with property renovation and deeply committed to supporting my son’s journey toward professional golf (currently a scratch golfer at just 14). I also mentor junior golfers and teams, sharing insights from my own competitive experience to help them thrive and win.If you’re passionate about automotive innovation, digital transformation, or leadership development - let’s connect
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