Mark Carollo
Helping clients provide world class service experiences.
- Role
- Principal Solution Architect at Apex IT
- Location
- Elmhurst, IL, US
- LinkedIn followers
- 500 followers
About Mark Carollo
I am a Consultant at Apex IT, where I lead and manage customer projects that transform service operations and enhance operational performance. With over 25 years of experience in field service, I have a deep understanding of the industry challenges and best practices, as well as the technologies and tools that enable service excellence.I help customers design, implement, and optimize solutions based on SAAS, project planning, systems analysis, and Oracle Field Service Cloud. I also provide consulting, coaching, and training services to ensure customer satisfaction and adoption. I value building strong relationships, facilitating change management, and improving organizational outcomes through data-driven decisions and collaborative teamwork.
Experience
Principal Solution Architect
May 2024 — Present · Elmhurst, IL, US
Responsible for designing and implementing end-to-end integrations within Oracle Field Service Cloud, with in-depth knowledge of the plug-in framework and proficiency in Oracle Integration Cloud (OIC). Collaborating with cross-functional teams, providing technical leadership, and tightly integrating Oracle Field Service Cloud with Oracle Service Cloud.
Education
Illinois State University
BS
1993 — 1997
Skills
- Business Change Management
- Technical Aptitude
- Change Management
- Team Leadership
- Service Transformation
- Agent for Change
- Business Process Improvement
- Service Management
- Sdlc
- Requirements Analysis
- Result Oriented
- Pmo
- Pmp
- Quality Assurance
- Process Improvement
- Integration
- Document Management
- Software Project Management
- Training
- Customer Satisfaction
- Testing
- Service Delivery
- Achieving Results
- Program Management
- Digital Printing
- Business Process
- Vendor Management
- Field Service
- IT Strategy
- Sales Operations
- Professional Services
- Management
- Business Intelligence
- Technical Liaison
- Color Management
- Six Sigma
- Strategic Planning
- Cross-Functional Team Leadership
- Enterprise Software
- People Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.