Mark Hopper

About Mark Hopper

As a Senior Product Manager Architect, I specialize in transforming customer insights and…

Experience

1. Senior Product Manager

   Microsoft

   Aug 2021 — Present

   Drove Intune adoption across Microsoft’s largest strategic enterprise customers, promoting modern endpoint management and Zero Trust methodologies on Windows, iOS/iPadOS, MacOS, and Android. • Contributed to the Microsoft Intune MGGraph GitHub Repository, a Microsoft open-source repository of sample scripts which demonstrate how to access Intune service resources and automate administrative tasks using the Graph PowerShell SDK. • Frequently leveraged Kusto Query Language (KQL) to discover potential product investment opportunities and convert telemetry data into actionable insights used to influence and drive direction around new Intune features to prioritize and build. • Led the team responsible for advocacy within Intune MAM/SDK product area, turning the most highly requested customer requests into consumable product features. • Collaborated with feature teams and reviewed feature specifications to ensure upcoming releases will successfully meet customer deployment requirements. • Worked across the Intune and Microsoft 365 product groups to report and drive resolution on security findings captured by Penetration Tests performed on Microsoft’s iOS and Android mobile apps.

Skills

• Technical Support
• Teamwork
• Access
• Project Management
• Public Speaking
• Professional Phone Skills
• Management
• Sccm
• Customer Service
• Troubleshooting
• Active Directory
• Creative Problem Solving
• Alfresco
• Computer Hardware
• Time Management
• Help Desk Support
• Sales
• C++
• Remote Desktop
• Microsoft Intune
• Information Systems
• Microsoft Office
• Javascript
• Dnn
• Problem Solving
• Critical Thinking
• Sql Server Management Studio
• Azure Active Directory
• Team Leadership
• Mdm
• Windows Server
• Sql
• Leadership