Mark Holtzclaw

About Mark Holtzclaw

I currently work in the greater Columbus Ohio area as a vice president product analyst with JP Morgan Chase, and teach part-time in higher education areas such as mental health, public administration, and project management. In my spare time, I also volunteer with the Civil Air Patrol and the Coast Guard Auxiliary. Professional Roles: project manager, product analyst business analyst, and education consultant/professor with expertise in information systems, state and federal government, social work, Medicaid, child welfare, public health, financial systems, military, and administration. Specialties: Business Analysis, Higher Education, Public Administration, Social Work, Library and Information Science, Program Evaluation, Investigations, Software Development, Air Force, and Coast Guard auxiliary services, Microsoft Office Tools, Visio, Access, Project, Project Central, HP Quality Center, RequisitePro, ClearCase, ClearQuest, Practitest, Team Foundation Server (TFS), Siebel CRM, Jira, and HP-ALM. Methodologies: Agile, Scrum, Waterfall, Rational Unified Process (RUP), Organizational Change Management (OCM), Customer Relationship Management (CRM). Historical Roles: Director, Manager, Administrator, Branch Chief, Division Vice Commander, Deputy Group Commander, Director of Aerospace Education, Squadron Commander, Flotilla Commander, Adjunct Professor, Social Worker, Workstream Lead, Project Manager, Business Analyst, Facilitator, Tester, Test Manager, Meeting Planner, Human Resource Manager, Therapist, Counselor, Investigator, Quality Assurance Reviewer, Program Evaluator, Aerospace Education Officer, Health Services Officer, Recruiter, Librarian.

Experience

1. Vice President - Product Manager

   JPMorganChase

   Sep 2022 — Present · Columbus, OH, US

   JPMorgan Chase Vice President - Product Manager working within a scrum team, supporting Digital - Mobile services application development work. Engage with product owners, stakeholders, and scrum teams in a dynamic work environment supporting the development of JPM/Chase mobile application solutions. Elicit requirements for user stories and research details for epics to bring into our team backlog for refinement and getting stories in a state of readiness. Collaborations across teams are mutually beneficial. Support developers in researching questions and providing solutions. Coordinate joint application design sessions and participate with other business systems analysts in a collegiate and collaborative way to promote our professional practice within the firm. Co-Chair Secretary of VETS (Veteran Employees That Served) business resource group to support our employee veterans as well as promoting programs that hire veterans with JP Morgan Chase.

Education

• Florida State University

  Master's Degree - MPA, Public Administration

• Santa Fe College

  Associate's Degree, Basic Studies

• University of Florida

  Masters Program in Rehabilitation Counseling program [incomplete - 2 semesters], Rehabilitation Counseling

• American College of Education

  Education Specialist Degree - Ed.S., Leadership

• Valdosta State University

  Master’s Degree, Library and Information Science - MLIS

• Florida State University

  Bachelor Degree, Social Science

• Florida State University

  Master's Degree - MSW, Social Work