Mark Hollingsworth

About Mark Hollingsworth

IT professional with a strong background in aligning business goals with technology solutions.Excellent communication, negotiation, problem solving and decision making skills. Extensive experience managing large scale, multi million-dollar U.S. and international projects with a proven record of delivering complex technology and system integration projects on time and within budget.• 15 years of experience directing cross-functional teams of technical experts to analyze process and systems while improving operation efficiencies and imposing performance improvements. • Ability to provide a team-oriented management style focused on motivation and success. • Excellent team building and interpersonal relations skills. • Effective leader and mentor, results- oriented, high achiever / gives 100% and succeeded where others have failed.• Wide-ranging knowledge of software development life cycle and project management methodologies and disciplines. • Successful I.T. veteran with strong organizational and communication skills.Specialties:* Certified project management professional (PMP) from PMI* Technology Mission & Vision* Information Technology Governance * Technology Team Leadership* Project Portfolio Management * IT Resource Management* Strategic Technology Planning & Execution* Realigning Technology Operations

Experience

1. Sr Manager Unified Communications, Architecture

   Citrix

   Nov 2018 — Present · Ft. Lauderdale, FL, US

Education

• University of South Florida

  Bachelor of Science (BS), Electrical and Electronics Engineering

  1989 — 1992

• Project Management Institue (PMI)

  Project Management Professional (PMP), PMP

  2002 — 2002

• Www.scrumalliance.org

  CSM, Agile

  2006 — 2006

• University of South Florida

  BS, Electrical Engineering

Skills

• Customer Service
• Training
• Cross-Functional Team Leadership
• Service Delivery
• IT Service Management
• Business Analysis
• Business Development
• Call Centers
• Governance
• Business Process Improvement
• Software Development Life Cycle (Sdlc)
• Unified Communications
• Information Technology
• Resource Management
• Project Management
• IT Strategy
• Strategic Planning
• Enterprise Software
• Program Management
• Digital Strategy
• Disaster Recovery
• Active Directory
• Microsoft Excel
• Operations Management
• Requirements Analysis
• Integration
• Project Portfolio Management
• Agile Methodologies
• Management
• Team Building
• Strategy
• Team Leadership
• IT Management
• Telecommunications
• Cisco Systems Products
• Sdlc
• Vendor Management
• Process Improvement
• Software Project Management
• Crm