Mark Lindsay

About Mark Lindsay

EXECUTIVE SUMMARY Customer focused Program, Portfolio, and Operations Management business professional experienced in Customer Satisfaction, Safety, Productivity, Quality, Compliance, Manufacturing, and Enterprise Accounts. Held Top-Secret security clearance as a U.S. Naval Officer and successfully transitioned to the private sector in Consumer Services, Telecommunications, and Health Care by providing leadership, vision, and excellent communications to foster a collaborative and creative work environment. Known for building strong relationships from the associate to the C- level, utilizing best practices, benchmarking, problem solving proficiency, influencing decisions, handling shifting priorities, and effective stakeholder engagement to meet deadlines in fast-paced matrix organizations. Microsoft Office Suite proficient. AREAS OF EXPERTISE Program Management | LEAN Techniques | Analytical Skills | Customer Service Problem Solving Proficiency | Cross-Team Collaboration | Detail Oriented | Critical Thinking Financial Analysis | Oral and Written Communications | Process Documentation | Data Analysis CERTIFICATIONS • Project Management Professional (PMP) – Project Management Institute • Masters Certificate in Project Management (Global Business) – George Washington University • LEAN/Certified Six Sigma Green Belt (CSSGB) – MicroTrain • Certified ScrumMaster (CSM) – Scrum Alliance • Certified Scrum Product Owner (CSPO) – Scrum Alliance • ITIL 4- IT Service Management – AXELOS EDUCATION AND AWARDS Lake Forest Graduate School of Management, Lake Forest, IL Masters of Business Administration (MBA), Cum Laude Auburn University, Auburn, AL Bachelor of Science in Criminal Justice Navy Achievement Medal (Two) – Twice awarded for the superior performance of my assigned duties.

Experience

1. Outbound Fulfillment Center Operations

   Amazon

   Oct 2021 — Present

   Safety: Meet or exceed all safety regulations associated with maneuvering an order picket and various manual operations to keep all Amazon members and guests safe within our warehouse and grounds.• Quality: Focus on meeting the needs of our customers and ensuring that they consistently receive their selected products in pristine form.• Productivity: As noted with my focus on Safety and Quality, I consistently strive to meet or exceed our productivity goals without negatively impacting my focus on Safety or Quality. In the end. equal focus must be made to achieve our Safety, Quality, and Productivity goals as all three of these areas require attention to detail and heightened focus. A feasible, do what you may to help keep the attitude at work enjoyable in my assigned paths for all that I contact both directly and indirectly.

Education

• The George Washington University

  Master's Certificate in Project Management with a Specialty in Global Business Management

• Lake Forest Graduate School of Management

  MBA Honors Graduate

• Auburn University

  Bachelor of Science

• Auburn University

  Bachelor of Science - BS