Mark Hibbins
Senior Technical Manager @Tripadvisor
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WORK HISTORY
Senior Technical Manager @Tripadvisor
Lead three teams of approximately 20 engineers through 3 technical managers, plus direct management of 3 senior and distinguished engineers. Active in company-wide hiring and interviewing of engineering and management candidates- Responsible for an AWS engineering platform that reduces project setup time from months to days through standardised security, networking, observability, and compute templates. The platform enabled a time-sensitive OpenAI MCP integration to reach production within partnership deadlines that would have been impossible under the previous manual setup process- Responsible for a GraphQL infrastructure project unifying Tripadvisor and Viator behind a common interface, and an Auth implementation project delivering a shared authentication layer across both platforms- Reorganised platform, auth, and GraphQL teams following a company restructure and 20% engineering headcount reduction, maintaining delivery velocity by redistributing ownership, addressing critical knowledge gaps, and streamlining processes- Championed GenAI adoption across engineering: published guides on AI-assisted development and formed a team to pilot AI-powered legacy-to-cloud migration- Introduced DORA metrics to quantify team performance and measure the impact of process changes and GenAI tooling adoption across all teams- Developed engineers and managers through structured mentoring and career coaching, supporting two engineers to principal-level promotionand one technical manager to take on a significantly expanded team following the company reorganisation- Previously led Hotels group engineering teams, delivering a content curation system with automated image curation, a data aggregation middleware layer, and a pricing and availability caching platform- Maintain technical involvement through code reviews, technical design reviews, and implementation discussions, with hands-on AWS and Java development during the first two years in the role.
EDUCATION
University of Nottingham
Computer Science
SKILLS
ABOUT MARK HIBBINS
PROFILEI am a software engineering leader with 25+ years of development experience and 10+ years managing engineers and technical managers across local, hybrid, and distributed teams. I maintain strong technical credibility while developing engineers through direct mentoring, clear communication, and hands-on involvement. I ensure technical progress is communicated in business terms so that the value of iterative delivery remains visible and measurable to stakeholders, while ensuring the engineering team understands the business context and rationale behind what we are building. I collaborate closely with engineering, product, and business leadership to align technical strategy with organisational goals.KEY SKILLSManagement- 10+ years experience- On-site, hybrid and remote management across UK, US and Europe- Team formation and reorganisation- Talent development through mentoring- Performance management- Hiring and recruitment- Agile implementation and coaching- Cross-functional stakeholder management- Budget ownership - Board level reportingSoftware Engineering- 25+ years experience- Java, Kotlin, Python, C# & JavaScript- Building SaaS systems, Full stack and mobile applications- AWS cloud infrastructure & platform developmentTechniques & Tooling- Agile - Scrum, Kanban, Jira- DevOps - CICD, IaC, Metrics- GenAI - LLM adoption, GenAI-powered tooling- Cloud - Architecture, Cost management & optimisationEducation- BSc in Computer Science at Nottingham
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