Mark Hempen

About Mark Hempen

Middle child turned Sr. Project Manager. and beyond!Senior Project Manager with extensive experience managing multiple client software implementations that scale in all ranges from small to large global corporations. Proven success in working with custom Enterprise solutions that include Contract Lifecycle Management(CLM), Enterprise Legal Management(ELM), Legal Holds and bespoke AI Solutions for processing contract workflows. Responsible for Salesforce implementations for complex customer requirements across diverse industries. Designing and developing a holistic Quote-to-Cash solution, leveraging sustainable configurations on the Salesforce platform. Responsible for supporting multiple clients and managing ongoing issues across both internal and external company lines. Adept in assisting customers with user adoption of new technologies and implementing innovative strategies for meeting custom requirements. Expertise in managing Software as a Service (SaaS). Aid customers in designing new workflows, user interfaces reports, and security profiles, and permissions based on custom requirements. Skilled at serving as lead consultant, engaging with prospects, managing client relationships, tracking project milestones and ensuring seamless delivery of tailored software solutions.Experience in:Project Management - Software Implementation - Training and Guidance - Service Installation - Product Development - Post Implementation Support - Process Development - Post Sales and SupportSpecialties: Project Management, Salesforce, Salesforce Sales Cloud, Software implementation, Solutions Requirements and Design, product launches, process engineering, and many more.

Experience

1. Senior Project Manager, Managed Services

   Onit

   Jan 2025 — Present

   Continuing my Senior Project Manager role with the Managed Services team, I work with existing clients that would like to add new functions and features and enhancements to their Onit environments.

Education

• University of Louisiana at Lafayette

  BA, Anthropology, minor in Business

  1994 — 1998

Skills

• Integration
• Document Management
• Salesforce.com System Administrator
• Saas
• Software Development
• Enterprise Software
• Enterprise Architecture
• Microsoft Sql Server
• Business Intelligence
• Production Support
• IT Management
• Salesforce.com Consulting
• Software Implementation
• Requirements Analysis
• Cloud Computing
• Vendor Management
• Sql
• Visio
• Project Management
• Requirements Gathering
• Salesforce.com Administration
• Databases
• Relationship Management
• Crystal Reports
• Information Technology
• Sharepoint
• Testing
• Sql Server
• Agile Methodologies
• Technical Support
• Business Analysis
• Business Process Improvement
• Software as a Service (Saas)
• Software Documentation
• Sdlc
• Agile Project Management
• Customer Support
• Software Development Life Cycle (Sdlc)
• Business Process
• Salesforce Administrator