Mark Gruenberg
Customer Experience and Governance
- Role
- Client Relations Account Manager Senior at Worldpay
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Mark Gruenberg
Facilitator and translator of customer needs, business objectives and technical requirements into quantifiable deliverables. Collaborate with software architects, software developers, business analysts, and line of business owners to ensure successful use of the product capabilities with business processes as well as integration with internal and external business systems. Lead tasks across the full SDLC lifecycle of including product launch and ongoing support. Business and technical background combined with good emotional intelligence to relate easily to C-level and end users across organizations.Technical ExpertiseMethodologies: Agile, WaterfallTools: Confluence, JIRA, Zendesk, MS SQL, VM Ware, Virtual Box, Amazon Web Services, Amazon S3, Apache, GIT, SourceTree, Slack, Postman, Visual Studio, Mirth Connect, Vitria Business Ware, ExchangeWeb Servers: IIS, Apache, WebSphereProgramming/Scripting/Formats.NET, Java, C++, HTML, CSS, JavaScript, XML, JSON, SQLOperating Systems: Windows Server, Windows Client, MAC, LinuxDatabases: Microsoft SQL, PostgreSQL, MySQLMobile Devices: Windows, Apple, AndroidDocumentation: Epic, User Story, Process Mapping, UX / Wireframes, Data Flow Diagram
Experience
Client Relations Account Manager Senior
Nov 2021 — Present · Cincinnati, OH, US
Experienced professional with demonstrated successes in program management, project management, and account management. Willingness to ask the hard questions and go the extra mile if it is the right thing to do.
Education
University of Dayton
MBA, MIS
1998 — 2003
Purdue University
Computer Science
1984 — 1987
University of Kentucky
BBA, Marketing / Business
1987 — 1990
Skills
- Microsoft Sql Server
- Sdlc
- Security
- Requirements Analysis
- Start-Ups
- Software Project Management
- Crm
- Information Technology Training
- Consulting
- Software Development Life Cycle (Sdlc)
- Business Process
- Customer Relationship Management (Crm)
- Process Improvement
- Sql
- Visio
- Microsoft Word
- Leadership
- Agile & Waterfall Methodologies
- Business Analysis
- Cross Functional Team Building
- Microsoft Sharepoint
- Biztalk
- Strategy
- Microsoft Exchange
- Data Analysis
- Iis
- Java
- Web Services
- Project Management
- Microsoft Office
- Sales
- Integration
- Product Management
- .net
- Microsoft Powerpoint
- Json
- Business Process Improvement
- Internet Information Services (Iis)
- Sharepoint
- Training
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