Mark Steven-Graham

Sales Consultant @Accent Group Ltd

Peterborough, GB

As a Sales Consultant at Accent Homes, I am the main point of contact for our purchasers and potential buyers, ensuring every enquiry is handled with professionalism and care. My role is focused on guiding customers through the sales journey, from first enquiry to completion, while driving sales performance and delivering excellent customer service.Key responsibilities include:Acting as the first point of contact for prospective purchasers, providing expert advice and support throughout the buying process.Converting leads into reservations and working towards individual and team sales targets/KPIs.Securing sales of both new build and resale homes through effective relationship-building and customer care.Collaborating with the marketing team to generate leads, promote developments, and support the broader sales strategy.Maintaining up-to-date knowledge of Help to Buy and shared ownership schemes, as well as the conveyancing process, ensuring compliance with regulations and best practice.Managing customer queries efficiently to maintain satisfaction and a positive buying experience.Building strong working relationships with internal colleagues, solicitors, financial advisors, and developers.Recording and maintaining accurate customer data to support effective reporting and decision-making.Regularly visiting developments to meet customer needs, with occasional travel and overnight stays to support sales activity.

University of Wolverhampton

BA hons, Woods Metal and Plastics

Buckinghamshire New University

Masters, Furniture Design & Technology