Mark Goebel

About Mark Goebel

Detailed oriented professional with focus on resolving critical account escalations…

Experience

1. Senior Global Service and Support Engineer

   Abbott

   Apr 2020 — Present · Santa Clara County, CA, US

   Main Responsibilities•Provides phone, email, and or on site escalation support coverage and documentation.•Identifies and provide root cause analysis for informatics product. This includes the use of the service tools, manuals and log analysis, as appropriate.•Performs technical responsibilities of local service personnel, such as performing repairs, TSBs, and installs.•Performs data gathering and monitoring of service goals.•Training: Trains students (internal or external) in either classroom or field setting.•Trains/mentors new trainers.•Subject Matter Expert (SME) for technical content development and review.Service Documentation•Redlines and/or develops service/ quality documents with assistance by senior professional.•Subject Matter Expert (SME) for cross functional site documents.•Performs service documentation approval process while forming relationships with the appropriate areas.Product Support•Represents Global Service at cross functional meetings.•Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.•Drives service deliverables by working closely with planning, quality, engineering, etc.•Develop ad hoc reports as needed.Service Strategy•Identify, develop, and implement new service tools, parts, and procedures to reduce service costs globally.•This includes providing input on retrofit budget strategy and Top-10 issue tracking.•Lead cross functional teams (TPD, manufacturing, local service, etc.) to resolve Informatics issues quickly and effectively.•Works with field and planners on part stocking recommendation.Accountability•Mentors Associates on Global Service roles and responsibilities.•Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution. •Ensures compliant, technically accurate service documentation.•Works closely with R&D, TPD, and Marketing to implement service strategy on existing and new products.

Education

• University of Dayton

  BS, Electrical Engineering

  1986 — 1990

Skills

• Inventory Management
• Change Control
• Product Launch
• Laboratory Automation
• Technical Leadership
• Cardiology
• Healthcare
• Medical Devices
• Cross-Functional Team Leadership
• Capa
• Market Development
• Continuous Improvement
• Laboratory
• Electro-Mechanical
• Biotechnology
• Technical Support
• Mentoring
• Medical Diagnostics
• Hl7
• Process Improvement
• Pneumatics
• Gmp
• Commercialization
• Customer Service
• Medical Imaging
• Validation
• Technical Training
• Calibration
• Troubleshooting
• Field Service
• Electronics
• Chromatography
• Instrumentation
• Lifesciences
• Field Service Engineering
• Laboratory Equipment
• Training & Development
• Hardware Diagnostics
• Design Control
• Manufacturing