Mark Hamilton

Business Relationship Manager & Process Engineer @CIBC

Hamilton, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jul 2020 — Present

Business Relationship Manager & Process Engineer @CIBC

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EDUCATION

1983 — 1988

McMaster University

H.B.Comm., Accounting & Finance

1988 — 1990

McMaster University

H.B.Mus, Musicology

SKILLS

Service DeliveryProcess EngineeringBusiness ProcessVendor ManagementProcess ManagementInformation TechnologyCobitRelease ManagementOutsourcingManagementInfrastructureIT OutsourcingConfiguration ManagementIntegrationGovernanceBusiness Process ImprovementService ManagementService DeskIT Service ManagementIT ManagementChange ManagementBusiness Process DesignProject ManagementSoftware DocumentationSdlcProblem ManagementPmpProgram ManagementIncident ManagementIT OperationsIT StrategyIT GovernanceProcess ImprovementItil

ABOUT MARK HAMILTON

Mark is an experienced IT Consultant with decades of background in IT Service Management. He has managed both IT and accounting processes in the private and public sectors, for-profit and not-for-profit organizations, as well as businesses of all sizes. Mark has experience in supporting the IT infrastructure at a number of levels, and the day-to-day usage of operational processes. He is known for his ability to find and leverage efficiencies in processes and procedures in order to create a more productive working environment. Because of his experience and education in accounting, Mark has an understanding of business processes and how they are supported by IT processes.Specialties:• ITIL Expert (v3) & ITIL Service Manager (v2)• Foundation Certificate in COBIT 5• Certified Apollo13 Trainer

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