Mark Gecsey
Vice President, Customer Experience @Wolters Kluwer Health
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WORK HISTORY
Vice President, Customer Experience @Wolters Kluwer Health
Chicago, IL, US
Responsible for the global customer experience strategy for Wolters Kluwer Health clinical effectiveness solutions. Lead and execute innovative strategies across diverse functions to deliver seamless, customer-centric solutions that prioritize satisfaction, advocacy, retention, and sustainable growth across global markets. Drive measurable outcomes by fostering cross-functional collaboration, leveraging data-driven insights, and optimizing operations to build scalable frameworks that ensure long-term value and successful customer results. Lead Voice of Customer (VoC) strategies and customer sentiment analysis to make informed decisions, driving value and enhancing customer loyalty. Lead multiple customer-facing teams, including product and service implementations, customer success, training, customer service, technical support, and data science, to drive consistent, value-based user and patient adoption, utilization, and workflow efficiencies, achieving high customer satisfaction, lifetime value, and meeting customer growth and retention targets. Additionally, lead internal operations by bringing new product solutions to market, orchestrating 3rd party and channel partnerships, managing RFP responses, and optimizing sales operations through Salesforce and consultative training solutions.
EDUCATION
Elmhurst University
MS Computer Science, Information Technology
ABOUT MARK GECSEY
Hi, I\'m Mark! As a versatile, forward-looking executive, I understand how important it is to achieve excellence at every stage of the customer experience.→ I deliver data-driven, high-impact solutions, clearly visible on the customer side while measurable and repeatable on the business side.→ I streamline enterprise-wide processes, systems, and operations to enable innovation and customer-winning service and product offerings.→ I transform cultures and companies with a focus on shared goals, mission, and vision.With a winning combination of business acumen, tech insights, and a deep passion for the customer, I orchestrate large-scale initiatives that position companies and products for long-range success.Connect with me today to find out more!
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