Mark Gambucci

About Mark Gambucci

Respected technology leader with 20+ years of experience leading technology support organizations and infrastructure projects across multiple functional departments, including Managed Service providers. Experienced at recruiting, developing, motivating, and retaining diverse staff, and structuring them in teams that deliver results and cost-savings. Proven ability to collaborate with key stakeholders to implement and deploy solutions within the allocated timelines and constraints. Committed to exceeding expectations by communicating project direction, managing scope, and driving collaboration with teams. Strong track record of success in driving results. CORE EXPERTISEService Management ~ Managed Services ~ Service Integration ~ Platform & Infrastructure Leadership ~ IT Engineering & Support Services ~ Data Center & Vendor Management ~ End-User Support ~ Process Improvement ~ Budget/P&L ~ Matrix & Cross-Functional Team Leadership ~ Innovation ~ Developing Others ~ Risk & Security Management ~ Strategic Thinking ~ Customer Focus ~ Collaboration & Partnership

Experience

1. Sr Director, Service Management

   Thomson Reuters

   Mar 2019 — Present · Minneapolis, MN, US

   In this role, I lead a global Service Management organization, leveraging Service Integration and Management (SIAM) best practices. Key accountabilities include managing service quality, ensuring customer needs are met, and enabling Service Providers (both internal and external) to thrive within our support environment.

Education

• The College of St. Scholastica

  Master of Arts in Management, Management

• University of Minnesota Duluth

  Bachelor of Business Administration, Marketing, Communication

Skills

• Active Directory
• Servers
• Itil
• Security
• Data Center
• Technical Leadership
• Storage
• IT Operations
• Technical Support
• Vmware
• Virtualization
• Strategic Planning
• IT Management
• Disaster Recovery
• Vendor Management
• Team Building
• Microsoft Technologies
• IT Service Management