Mark Gallagher

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARK GALLAGHER

Experienced senior leader in the Hotel, Leisure & Tourism sector. 19 years as General Manager leading highly successful Hotel Teams through motivation and inspiration. 2 Years as Head of Operations and Commercial Project Director, delivering hotel operating and business process standards across a multi-branded collection of London hotels as well as business sponsorship and project management of strategic commercial projects including new food & beverage concepts and a re-launch of meetings & events product with a combined turnover target of £50M. Highly self-motivated, goal orientated and results driven with a proven track record in the ability of enhancing quality and re-engaging customers and team members to significantly improve business performance.Key Skills & SuccessesOperational Excellence Operational Management & Support to a diverse collection of London city-centre hotels with combined annual revenues of £250M. Developed & implemented operating procedures for diverse portfolio of brands including Amba Hotels, Thistle Hotels & Guoman Hotels.Transformational Change Delivery of double digit EBITDA percentage growth at Hotels through market reposition and driving cost efficiencies to achieve GOP in excess of 52%. Working collaboratively with key stakeholders to launch a new Amba Hotel in Central London on time and on budget. Delivered a cultural transformation programme using customer insights to ensure delivery of sustained superior end-to-end customer journey experience, owned by the employees and resulting in top 5% positioning on TripAdvisor for re-branded hotel.Leadership & Capability Development An excellent record of energising central support and on-property operational teams to drive revenue performance across a portfolio of central London hotel brands. Influenced teams of General Managers and Operators to believe in a vision to deliver exceptional and unmatched customer service across diverse competitor set.