Mark Frazer

About Mark Frazer

Proficiency in PC hardware configuration, troubleshooting and maintenance (HP, Dell, IBM, Lenovo, Toshiba, HP, Panasonic)• Proficient with Windows XP, Vista, 7, 8, 10, 11 Operating Systems including associated web protocols• Experience using Footprints, Track-It, and ServiceNow HelpDesk Ticketing Systems• Printer Maintenance/Troubleshooting - Canon Printer/Copiers, HP Printers, Toshiba Copiers, Ricoh Copiers, Konica Minolta Copiers• Proficient in Microsoft Office (SharePoint, PowerPoint, Excel, Word, Outlook, FrontPage, Publisher, Live Meeting, Communicator, LYNC/SKYPE For Business, MS Teams) • Printer Server Management, Active Directory (New User Setup and Security Permissions), Exchange Server Management (New User Mailbox Setup, OWA, 365) • Experience with provisioning, deployment of new computers, and migration of user data and applications• Provide Technical Support (via phone, in-person, email, remote desktop, remote assistance, VNC, Team Viewer, Communicator, and Skype For Business, ScreenConnect, LanDesk, MS Teams)• Demonstrated experience in performing software and hardware installs, configurations, and upgrades in Windows environmentSpecialties: • Exceptional organization, time management, analytical and problem solving skills• Demonstrated leadership, training, and customer service skills• Self-Motivated, ability to work independently and act as a team member with all organizational levels• Demonstrated ability to work with vendors to obtain knowledge and problem resolution• Strong Oral and Written communication skills• Ability to manage stress and engage in continuous learning

Experience

1. IT Technician Playtest Lab Technical Specialist Games User Research

   Blizzard Entertainment

   Oct 2022 — Present · Irvine, CA, US

Education

• Long Beach City College

  Associates, Liberal Studies

  1991 — 1995

• California State University, Long Beach

  Bachelors, Kinesiology

  1995 — 1998

Skills

• Troubleshooting
• Sharepoint
• Training
• Technical Support
• Customer Service
• Management
• Social Networking
• Outlook
• Computer Hardware
• Windows 7
• Time Management
• Powerpoint
• Webex
• Xp
• Account Management
• Virus Removal
• Microsoft Word
• Web Design
• Window 7
• Windows Xp Professional
• Printer Support & Mapping
• Iphone
• Dreamweaver
• Word
• Excel
• Pdf Pro
• A+ Certified IT Technician
• Facilities Operations
• Procurement
• Footprints Ticketing System
• Cisco Ip Phone 7941
• Vendor Relations
• Mitel 5330 Ip Phones
• Print Server Management
• Mobile Device Management
• Active Directory
• Google Sketchup
• Ricoh/Toshiba/Hp/Konica/Canon/Brother Printers & Copiers
• Bmc Track-IT! Ticketing System
• Microsoft Exchange