Mark Francen

About Mark Francen

I partner with health plans, PBMs, and healthcare organizations to solve complex…

Experience

1. VP of Client Development

   MHK

   Jun 2024 — Present · Tampa, FL, US

   Responsible for enhancing client experiences by building meaningful partnerships and implementing strategic tools that drive client success. My primary focus is to support our clients and provide them with the necessary resources to ensure a positive experience while expanding our presence within each client organization.Build and maintain strong relationships with clients, ensuring their needs are met and exceeded. I develop strategies to expand our footprint within client organizations through meaningful partnerships.Design, develop, and implement tools that track and trend client initiatives, statistics, and success metrics. By leveraging insights from these tools, I inform and support the product roadmap, ensuring our SaaS offerings remain aligned with client expectations and industry trends.Collaborate with cross-functional teams to align client development strategies with MHK\'s overall business objectives. I ensure that client success initiatives are integrated into the company\'s strategic plans and contribute to overall success.Cultivate long-term, mutually beneficial relationships with clients that drive sustainable growth for both the client and MHK. I strive to position MHK as a trusted partner in the client\'s journey, contributing to their success and innovation.Keeping abreast of industry trends to identify opportunities for innovation and improvement in the health plan industry.Through these efforts, I am dedicated to empowering our clients and contributing to their success, positioning MHK as a leader in delivering innovative solutions and exceptional service.

Education

• Point Park University

  Bachelor of Science - BS, Human Resources Management and Services

• Point Park University

  B.S., Human Resources Management

  1985 — 1989

• University of South Florida

  Certificate, Digital Marketing

Skills

• Customer Service
• Health Insurance
• Healthcare
• Management
• Customer Experience
• Project Management
• Managed Care
• Healthcare Information Technology
• Analysis
• Process Improvement
• Leadership
• Medicare
• Insurance
• Hipaa
• Healthcare Management
• Team Building
• Call Centers
• Software Documentation
• Training
• Employee Benefits
• Medicaid
• Vendor Management
• Healthcare Industry
• Cross-Functional Team Leadership
• Hmo
• Performance Improvement
• Coaching
• Policy
• Strategy
• Business Process Improvement
• Team Leadership
• Medicare Part D
• Healthcare Consulting
• Strategic Planning
• Consulting
• Account Management
• Data Analysis