Mark Perry

WORK HISTORY

SKILLS

ABOUT MARK PERRY

I am experienced in Inbound, Outbound Telesales and Field Sales, Customer Retentions and have had great success in all Roles, since joining the industry in 1995 as a Field Sales Advisor. I have won multiple yearly incentives and take great pride in my role, often stepping outside of my role to help and encourage others both on my team and outside of my team. I also have experience of running a highly successful outbound telesales team, often finishing top team month on month. Skills Excellent IT skills The ability to explain technical issues clearly Excellent people skills The ability to work within a team Excellent problem-solving skills Excellent Research Skills Excellent Rapport building Excellent Closing SkillsRecent SuccessPoint of Contact for Team ManagerExperience of supporting our very successful team whilst my manager was away or in meetings etc.Taking Team Meetings, Ensuring the team had the most up to date information around offers, compliance, helping resolve IT Issues etc. I really enjoyed this and have had great feedback from the team. Working from home transitionI thrive on helping people develop within the role and during the transition from the office to home working my input was integral in ensuring that everything ran smoothly. I am extremely fluent in the use of systems and technology and I am capable of supporting large groups with system training, new technology and helping them overcome any IT issues. I do this as part of my everyday role within my team and department. O2 Volt Sim bundle launchWith the recent Volt O2 Sim launch, I took it on myself to become a subject matter expert in this product, which not only enabled me to have a good understanding, but also enabled me to help others within telesales, both agents and managers with any Volt related queries. I reached out to others using Microsoft Teams chat and solved problems but also virtually demonstrated to individuals who needed further training. I truly enjoyed this interaction, and this helped me form new relationships. I always pride myself on building great relationships, both within and outside of my team and can have input with my manager, but also the operations managers. Grad BayLast summer I assisted my colleague in running our Outbound Grad Bay - specifically with sessions around The Sales Structure and Closing Techniques. My Experience teamed with my sales success means I am a trusted member of the department and so instantly gained the trainee’s trust.