Mark Foster
Midrange and Network Support Console Operator at UPS
- Role
- Midrange and Network Support Console Operator at UPS
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Mark Foster
SUMMARY OF QUALIFICATIONS +More than 20 years experience in a variety of computing…
Experience
Midrange and Network Support Console Operator
Jun 2022 — Present · Atlanta, GA, US
Monitor and Support of all UPS\'s midrange applications and networks in a 24/7/365 environment+ MRO, NOC, WFH, NetCheck, Sharepoint, SMC Incidents, BIP ( Site Maintenance Alerts ), Grafana, Omnibus, CAPC ( Network Performance ), Opsview, DNS switchovers, UPS failovers, Non-Impacting Alerts, CSS activate/deactivate, EARS ( Enterprise Asset Reporting System ), Everest, Dolphin ( MySQL GUI ), CIS-CME, Tectia, Avaya, Netcool State of the Network, NetQOS, Teams, Zoom+ Average 10+ ticket resolutions per day. Over 400 ticket resolutions in first 2 months.+ Opening tickets and answering calls from vendors and support groups + Update of processes and procedures
Education
Kennesaw State University
Bachelor's degree
Skills
- Testing
- Tape Management
- Servers
- Customer Support
- Telecommunications
- Technical Support
- As/400 Support
- Leadership
- Mainframe Support
- Network Support
- Disaster Recovery
- Strategic Planning
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