Mark Foord
IT Infrastructure and Security Manager @CHP
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WORK HISTORY
IT Infrastructure and Security Manager @CHP
Chelmsford, GB
Working closely with the Head of IT Operations and CIO I have been responsible for managing and delivering multiple infrastructure projects including VMWare host replacement, firewall refreshes, resilient links to primary data centre, ensuring Operating Systems are replaced before end of life.Additionally I am the primary resource for Cyber Security including training, procurement, advice, policies, procedures and auditsI am the manager of the IT Service Desk Team that deal with around 650 tickets per month across 4 direct reports. My responsibilities include ensuring SLAs and customer satisfaction metrics are met whilst acting as a point of escalation for the Service Desk Team and customers.
EDUCATION
Anglia Ruskin University
2:2, Education Studies and Early Child Education
SKILLS
ABOUT MARK FOORD
IT Infrastructure & Cybersecurity LeaderProven track record of delivering technology transformation, operational excellence, and cyber resilience across Insurance, Legal, Engineering, and Social Housing sectors. Skilled in leading high-performing teams, managing enterprise-scale IT operations, and implementing secure, scalable infrastructure solutions.Key AchievementsCybersecurity Leadership – NIST Cyber Security Framework Practitioner; developed & implemented IT Security, Acceptable Usage, and Business Continuity policies.Strategic Delivery – Delivered Microsoft Teams Telephony rollout, multiple vSphere upgrades, and rapid migration of 300+ staff to remote work with minimal disruption.Cost & Efficiency Gains – Led global mobile estate transformation, reducing devices by 40% and lowering operational costs.High-Volume Service Desk Management – Directed a team handling 650+ monthly requests, achieving consistent SLA targets.Core CompetenciesIT Strategy | Cybersecurity & Risk Management | Microsoft 365 & Azure Administration | vSphere & Veeam | Service Desk Leadership | Disaster Recovery | Cloud Migrations | Vendor Management | Stakeholder EngagementCertificationsNIST Cyber Security Framework Practitioner (2024)ILM Level 3 Leadership & Management (2018)PRINCE2 Foundation (2017)ITIL Foundation (2015, 2017)Microsoft Certified Technology Specialist – Windows Vista Configuration
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