Mark Fearnley

WORK HISTORY

SKILLS

ABOUT MARK FEARNLEY

A highly effective Senior Leader who brings;• Proven experience in invigorating existing sales and service operations to deliver testing targets and grow sales revenues whilst delivering a brilliant customer experience.• Experience in establishing new service and sales operations.• Extensive contact centre operational experience.• Experienced in customer journey mapping, proactively improving the customer experience and making improvements to Net Promoter Scores.• The ability to engage with and motivate staff at all levels to deliver the best possible outcomes for the business and its customers.• A data driven individual, using MI and technology to increase efficiencies.• Proactive business process improvement, reducing costs and improving the customer experience.• Proven experience in leading and empowering a number of diverse teams and projects whilst maintaining business as usual.• An ability to Make Things Happen.• Adept stakeholder management skills.• A customer-led strategy in highly competitive markets.• Communication and interpersonal skills of a high order.• Experience gained in Property services, Legal services, financial services, travel and medical insurance with the ability to adapt to different industries and provide a fresh perspective on service and sales delivery.Outside of the work environment I have motivated people to step outside of their comfort zones and join me in triathlons and marathon running helping to raise money for charity at the same time.