Mark Estep

About Mark Estep

Work\" in an organization is seldom designed, rather it “evolves” in response to performance gaps exposed by growth and change. Under pressure for time and results,\"local improvements\" are used with little understanding of the impact on overall performance, “interim solutions” are used to close the critical gaps,\"workarounds\" are developed for smaller problems, and automation is used to streamline the complicated workarounds and interim solutions. Interim solutions and workarounds are often necessary to maintain business continuity, but unless the source of the gap is mitigated, the gap will resurface in response to continued growth and change, creating a continuous cycle of heroic action that over time creates complicated work processes to complete even the most simple tasks. Work process often resemble a \"Rube Goldberg\" machine. Functional, fun to watch, but very confusing to customers, inefficient, difficult to change or scale, and prone to breaking.I equip business leaders with the insights and tools needed to break the cycle of heroic action and create an environment of rapid business performance improvement. I started with running global logistics in the military, and leveraged that experience along with training in lean manufacturing, six sigma, and change management to lead product and plant turnarounds and global transformational and improvement programs at companies in the Aerospace, Business Process Outsourcing, and Pharmaceuticals industries.I offer deep expertise in leading technology enabled transformational efforts in Shared Business Services and enterprise business process management that realize planned improvements in performance and productivity. My core belief is that nothing is impossible. Regardless of the pace of change, business complexity, operational or market “challenges,” new levels of performance are within reach. Please contact me at m•••••@waveone-associates.com

Experience

1. Senior Partner

   Adonis Partners

   Feb 2022 — Present · Philadelphia, PA, US

   Adonis Partners is a group of practitioners in business transformation. As experts in process improvement, with decades of real-world, hands-on experience, we use data-driven problem-solving methodologies and tools to help organizations become simpler, faster, and better. • Village of Niles – Business Process Design Expert for the assessment and prioritization of improvements in payroll operations, procurement, accounts payable, invoicing and treasury operations. • University of the Pacific – Business Process Design Expert for the assessment and prioritization of improvements in accounts payble. • Matrix Medical Network - Business Process Design Expert to improve planning, procurement and delivery of medical equipment, test kits and consumables needed by the Field Providers.• Fingerpaint – Project Manager for the organizational strategy execution assessment and realignment for Central Office functions including Operations, Finance, Procurement Human Resources, Information Technology and Business Development.

Education

• United States Military Academy at West Point

  BS, Engineering

• Embry-Riddle Aeronautical University

  MBA

• University of Phoenix

  Master of Arts (M.A.), Human Relations & Organizational Behavior

Skills

• Program Management
• IT Operations
• Performance Analysis
• Operational Excellence
• Leadership
• Capacity Planning
• Matrix Management
• Executive Management
• Problem Solving
• Operations Management
• Six Sigma
• Crm
• Process Engineering
• Lean Manufacturing
• Team Building
• Cross-Functional Team Leadership
• Itsmf
• Business Process Improvement
• A3 Thinking
• Continuous Improvement
• Management Consulting
• Business Innovation
• Business Transformation
• Logistics Management
• Change Management
• Quality Management
• New Product Implementations
• Vendor Management
• Lean IT
• Driving Results