Mark Espena
- Role
- Sr Business Strategy Manager - Azure Infrastructure Global Solution Area at Microsoft
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Mark Espena
Customer Success & Technical Strategy Leader with 20+ years of experience transforming…
Experience
Sr Business Strategy Manager - Azure Infrastructure Global Solution Area
Jul 2022 — Present
Driving our field teams\' ability to align Proactive Service offerings to help our customers successfully use and consume Azure services. Develop strategy and programs to align business and cloud strategy and infrastructures and drive the improvement of KPIs for the Cloud Solutions Business across the Americas. Lead organizational change to redefine role scope for 3500 global Cloud Solution Architects and equip them through the development and implementation of new service-as-a-product offerings with associated processes, SOPs, playbooks, and training materials. Developed training programs for over 3500 global CSAMs to ensure business strategy is met by the field, drive quality, and increase the use of proactive service offerings Serve as the “Community Lead” for 3500+ Cloud Solution Architects, their leaders and leadership teams – to date, have led 6 sessions for over 600 people to align business and cloud strategy to the work they do
Education
Rasmussen University
Bachelor's Degree, Business Administration and Management
Landmark Education
Leadership Development Programs
Skills
- Customer Retention
- Networking
- Leadership
- Disaster Recovery
- Strategic Planning
- Change Management
- Business Planning
- Training
- IT Operations
- Project Management
- Integration
- Process Improvement
- Strategy
- Client Retention
- Coaching
- Problem Solving
- Piano Playing
- Solo Piano
- Customer Service
- Vendor Management
- Team Leadership
- Customer Satisfaction
- Business Process Improvement
- Negotiation
- IT Strategy
- Itil
- Business Analysis
- Hardware
- Contract Negotiation
- Business Strategy
- Leadership Development
- Developing Client Relationships
- Team Management
- Sales
- Management
- Crm
- Public Speaking
- Customer Relations
- Managed Services
- Management Development
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