Mark Emanuel
Revenue Operations Leader
- Role
- Sr Director Sales Operations at Genesys
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mark Emanuel
Business Transformation leader with over 25 years of experience across a uniquely broad background in Revenue Operations, Sales Operations, P&L ownership, Services, and Manufacturing. I have a record of exceeding goals and driving transformation in mid-sized B2B firms, small retail shops, and Global Fortune 50 footprints by building exceptional teams and upgrading under-performing operations. AKA/Misspellings: Emmanuel, Emanual, Marc Emanuel, Marc EmmanuelSpecialties: Business Turnaround, Revenue Growth, Business Operations, Developing Leaders, Process Design, Six-Sigma Business Process Improvement, Organizational Design, P&L Ownership, Applied Lean C••••••••@live.com
Experience
Sr Director Sales Operations
Feb 2025 — Present · Austin, TX, US
In my first year, rebuilt the North America Sales Operations team into a high-performance organization by quickly onboarding top talent to double the staff while also unlocking growth and scale from the tenured team members.Re-designed the GTM structure of the largest sales organization in the Genesys global footprint. Re-allocated account coverage across the USA and Canada to enable focus, efficiency, and collaboration by influencing or completely re-designing account alignments in every segment and geography in the sales footprint. Drove this re-alignment from whiteboard to fully deployed in six months.Picked up responsibility for LATAM operations in 2026, tasked with continuing the evolution and acceleration of the unified Americas organization.
Education
Cockrell School of Engineering, University of Texas at Austin
MSE, Engineering Management
2009 — 2011
The University of Texas at Austin
BSME
1987 — 1992
Skills
- Cross-Functional Team Leadership
- Six Sigma
- Program Management
- Process Improvement
- Lean Manufacturing
- Supply Chain Management
- Business Process Improvement
- Process Engineering
- Operations Management
- Project Management
- Continuous Improvement
- Change Management
- Engineering Management
- Plant Management
- Organizational Development
- Energetic Self-Starter
- Customer Experience Transformation
- Quality Assurance
- Crm
- Manufacturing
- Business Strategy
- Strategy
- Vendor Management
- Leadership
- Solution Selling
- Management
- Cloud Computing
- Start-Ups
- Integration
- Outsourcing
- Customer Relationship Management (Crm)
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