Markell Brunner

Growth

Role: Tier 2 Field Technician at District of Columbia Public Schools (DCPS)
Location: Washington, WA, US
LinkedIn followers: 500 followers

About Markell Brunner

I am a young ambitious person looking for opportunities in the IT or finance world. I have the ability to work well with others, understand the diversity and complexity of people as well as being someone who is never late and takes pride in his work. Recently I have been studying for my A+ certification and currently I am a Desktop Support intern at American Red Cross. I believe my true purpose is to help others and someday give back to my community in order to cultivate better environments for the future generations. The type of company I look forward to working with is one that appreciates diversity and differences, a company that takes pride in striving to be the best, and only puts out the best product

Experience

Tier 2 Field Technician
District of Columbia Public Schools (DCPS)
Aug 2020 — Present
Diagnose tier one- and two-level errors and provide technical support• Create manuals with steps to assist customers with basic computer issues• Remotely provide technical support over the phone• Manage and maintain strict SLA’s• Escalate tier 3 issues to the proper teams and manage helpdesk queues • Document and update tickets as well as follow up with customers on previous tickets• Install and maintain shared and personal printers• Provide Active Directory password resets and workstation onboarding to the domain• Monitor antivirus platform and remediate when needed

Education

Northern Virginia Community College
Bachelor's Degree, Information Technology
2014 — 2015

Skills

Microsoft Word
Team Leadership
Operating Systems
Microsoft Office
Customer Service
Windows 7
Long-Term Customer Relationships
Social Promotion
Performance Motivation
Teamwork
Youth Mentoring
Motivational Speaking
Proficient in Microsoft Office
Technical Support
Team Motivation
Network Troubleshooting
Adobe Acrobat
Computer Hardware Troubleshooting
Troubleshooting
Volunteering
Computer Hardware
Team Building
'
Powerpoint
Microsoft Excel
Photoshop
Time Management
Leadership
Illustrator
Strategic Planning
Public Speaking
Creative Writing

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