Markeiel McMurray
- Role
- Technical Support Lead at BrainPOP
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Markeiel McMurray
Customer Support professional with 4+ years of experience delivering high-quality support…
Experience
Technical Support Lead
Jul 2021 — Present
Develop expertise in our platform and act as a subject matter expert for our customers. • Use strong critical thinking and troubleshooting abilities to identify, investigate, and resolve technical and usage issues correctly. • Act as \'voice of the customer\' providing frequent input to internal teams • Maintain relationships with other internal departments and client base to improve business performance. • Help develop and improve internal processes • Maintain established metrics and high customer satisfaction ratings • Work cross-functionally on projects with other teams to improve the overall customer experience • Created & maintain the Customer Success bug escalations process to ensure the development team receives quality customer escalations • Exhibit empathy towards our customers and each other at all times
Skills
- Event Planning
- Public Speaking
- Community Outreach
- Editing
- Microsoft Office
- Photoshop
- Leadership
- Social Media Marketing
- Writing
- Marketing
- Project Management
- Strategic Planning
- Nonprofits
- Teaching
- Management
- Fundraising
- Spanish
- Microsoft Outlook
- Powerpoint
- Customer Service
- Communication
- Interviewing
- Volunteer Management
- Recruiting
- Training
- Microsoft Excel
- Event Management
- Social Networking
- Microsoft Word
- Research
- Sales
- Public Relations
- Operational Excellence
- Teamwork
- Social Media
- Time Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.