Mark Shirley
Salesforce Trainer @Totaljobs Group
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WORK HISTORY
Salesforce Trainer @Totaljobs Group
London, GB
Awards & Recognition:• Winner - Best Learning & Development Experience, Training Awards 2023• Highly Commended - Best Learning & Development Experience, Training Awards 2024• Person of the Quarter (Q3 2022) & People\'s Choice Award (Q3 2023)Key Achievements:• Train 150+ new starters annually across sales, leadership, marketing, finance, and data analyst teams on Salesforce Lightning• Implemented Salesforce Knowledge base with 150+ FAQs, reducing support queries and empowering self-service learning• Led company-wide RingCentral implementation training for UK, Ireland, and Germany, including UAT responsibility• Developed comprehensive new starter accreditation program with configured sandbox environments• Created forecasting workshops and introduced Pipeline Inspector, improving sales forecast accuracy• Built all training materials using Articulate 360, video editing tools, and Microsoft Office suite• Delivered in-person Salesforce workshops across regional offices and Ireland• Collaborated with sales leadership to design and build custom dashboards• Hosted company-wide \"TGJ Live!\" presentations in LondonCore Responsibilities:• Design, maintain, and update training documentation and multimedia resources• Test new implementations prior to UAT and train end-users on Inbox, forecasting, and process updates• Establish naming conventions and standards for Opportunities• Provide ongoing support for sales operations and system optimization
EDUCATION
Kingston College
L3 Award in Human Resources Essentials, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT MARK SHIRLEY
Award-winning Salesforce trainer with 7+ years of specialized experience designing and delivering engaging training programs for diverse audiences. TAP-certified with CIPD, PRINCE2, and Change Management qualifications. Proven track record of driving user adoption through innovative learning solutions using Articulate 360, dynamic workshops, and comprehensive digital resources. Winner of Best Learning & Development Experience at the 2023 Training COMPETENCIESTechnical Skills: Salesforce Lightning & Classic | Articulate 360 | RingCentral | Microsoft Office Suite (SharePoint, Excel, PowerPoint)| Video/Audio Editing | WebEx | SkypeTraining Expertise: Instructional Design | E-Learning Development | Training Needs Analysis | Change Impact Assessment | UAT Testing | Train-the-Trainer ProgramsMethodologies: Agile & Waterfall Project Management | PRINCE2 | Change Management | Process DevelopmentCertifications: TAP Training Certified | CIPD Certificate | PRINCE2 | Change Management Qualification
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