Mark Draeger
- Role
- Sr Director, Customer Success at Axiom Connected
- Location
- Mineola, TX, US
- LinkedIn followers
- 500 followers
About Mark Draeger
Dynamic and results-driven Operational Leader with a proven track record of driving…
Experience
Sr Director, Customer Success
Feb 2022 — Present
Responsible for creating a culture of customer success within the organization, building a team of highly skilled Customer Success Managers, and delivering exceptional service to our clients. • Responsible for creating a customer success strategy that aligns with the overall goals of Axiom Connected. • Develop and maintain relationships with key customers, acting as a liaison between them and Axiom Connected. This involves understanding their business needs, advocating for their success, and identifying opportunities for growth. • Responsible for measuring and reporting on the success of our clients. This involves tracking KPIs and analyzing data to identify trends and opportunities for improvement. • Work closely with other departments, including Sales, Marketing, Product, Finance, Legal, Customer Service, and Engineering, to ensure that client needs are being met and that Axiom Connected is delivering on our promises. • Responsible for continuously improving processes and methodologies to enhance customer success. This involves developing new tools and resources, refining customer-facing processes, and staying up to date with industry trends and best practices.
Skills
- Team Performance Optimization
- Competitive Analysis
- Business-to-Business (B2b)
- Leadership
- People Development
- Strategic Planning
- Sales Development
- Forecasting
- Training
- Coaching
- Crm
- Retail
- New Business Development
- Business Development
- Customer Relationship Management (Crm)
- Operations Management
- Budgets
- Team Leadership
- Product Marketing
- Customer Service
- Sales Training
- Product Management
- International Business
- Team Building
- Sales Process
- Account Management
- Cross-Functional Team Leadership
- Customer Retention
- Sales
- B2b
- Retail Sales Development
- Executive Management
- Strategic Partnerships
- Sales Leadership Training
- P&L Management
- Management
- Sales Management
- Change Management
- Merchandising
- Sales Operations
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.