Mark Dodrill

About Mark Dodrill

I\'ve been around the block a few times and I have broad experience with development, testing, coaching, mentoring, and Jira/Jira Align administration. I want to help your company successfully make the transition from Waterfall to SAFe/Agile and take advantage of modern Scaled Agile tools.Languages: Python, C/C++/C#, Windows Batch Files, BASHOperating Systems: Windows 10/11/Server, LinuxTools/Software: Jira, Jira Align, Microsoft Office, Confluence, Enterprise Insights, GITSDLCs: SAFe 5.0/Agile, Scrum, WaterfallTechnologies: VMware/ESXi, CI/CD, JSON

Experience

1. Consultant

   Milestone Technologies, Inc.

   Mar 2025 — Present · Seattle, WA, US

   Technical Product Lead for Jira Align and Enterprise InsightsResponsible for the maintenance and enhancement of the Jira Align/Enterprise Insights platforms (Test and Prod) for a large biopharmaceutical company.Increased Jira Align instance usage from 4 Portfolios to 8, from 10 Programs to 32, and from 80 Teams to 200 during my tenure. Active Full Licensed users went from 300 to 500 during my tenure.Created Jira Align training videos and PPTs in client’s LMS.Monitored the Test and Production instances, reviewing logs and proactively responding to problems.Performed user maintenance with manual and automated tools to keep records up to date and Full license counts accurate.Taught 4 different sets of Jira Align trainings for SMs, POs, PMs, PrgM, BAs, and other key stakeholders.Socialized upcoming changes and new features to users.Filed and responded to dozens of Atlassian support tickets.Responsible for and ran Jira Align Office Hours 4 times per week, as well as maintaining and monitoring a SharePoint site, Viva Engage community, and dedicated Microsoft Teams channels.Created and executed list of daily, weekly, monthly, and quarterly Jira Align maintenance tasks.Trained 4 other Jira Align Administrators with custom training materials.Created 10 different Microsoft Power BI reports from Enterprise Insights data and connected to Jira Align for user consumption.

Education

• Pacific Lutheran University

  Bachelor's Degree, Computer Science

  1987 — 1991

Skills

• Software Quality Assurance
• Quality Assurance
• Regression Testing
• Java
• Software Engineering
• Visual Studio
• Microsoft Office
• Performance Testing
• Web Applications
• Windows Server
• Jira
• Windows Ce
• Jenkins
• Agile Testing
• Test Automation
• Web Services
• Stress Testing
• C#
• Xml
• Agile Methodologies
• Agile Methodolgy
• Software Development
• Scrum
• Test Planning
• Test Cases
• Linux
• Microsoft Operating Systems
• Microsoft Sql Server
• Perforce
• Tfs
• Software Documentation
• Testing
• Junit
• Performance Measurement