Mark-Andy Dodoo
Highly motivated and results-oriented IT professional with 8+ years of experience in customer support, technical support, and network administration.
- Role
- Consumer Revenue Customer Care at Advance Local
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Mark-Andy Dodoo
I am a results-driven IT and cybersecurity professional with over 8 years of experience…
Experience
Consumer Revenue Customer Care
May 2022 — Present
Supporting the company\'s mission to empower and strengthen the communities it serves. I championed subscriber success for over 20 news publications, ensuring a seamless experience in print and digital formats. By fostering exceptional customer service and building trust, I helped cultivate lasting customer relationships- Resolving customer inquiries and concerns promptly, fostering a positive user experience- Acting as a customer advocate, bridging knowledge gaps by directing inquiries to appropriate departments or team members- Championing customer satisfaction by actively listening, collaborating, and following up to ensure successful issue resolution- Maintaining meticulous records of customer interactions, ensuring solutions were documented and accessible for future reference.
Skills
- Public Speaking
- Enthusiatic
- Mobile Devices
- Computer Network Operations
- Ios
- Electronics Repair
- Adobe Creative Suite
- Customer Service
- Computer Animation
- Computer Maintenance
- Dj
- Mac
- Html
- Camera Operating
- Javascript
- Video Production
- Problem Solving
- Adobe Photoshop
- Intuition
- Field Producing
- Peripherals
- Audio Editing
- Microsoft Office
- Windows
- Multi Tasking
- Photoshop
- Computer Hardware
- Film Production
- Playing by Ear
- Social Media
- Troubleshooting
- Business Minded
- Creativity Skills
- Java
- Audio Post Production
- Toon Boom
- Wix
- Cooking
- Microsoft Word
- Computer Repair
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