Mark Desanctis
- Role
- Sr Practice Director, Product & Technology at Blue Yonder
- Location
- Waukesha, WI, US
- LinkedIn followers
- 500 followers
Experience
Sr Practice Director, Product & Technology
Mar 2023 — Present
Americas organization lead for the following functions, covering Warehouse, Transportation, and Workforce products:()- Engineering approach towards delivering improved service and reliability for our customers - Lead an Agile team to deliver on the following commitments: o Availability and SLA compliance o Automation & self-heal o Observability improvements o Problem Management o Overall SaaS Governance o Performance and Capacity Tuning - Leveraging key senior, techno-functional SMEs with end-to-end solution knowledge to assist the Support/Cloud organization in delivering top tier customer experience - Agile approach towards delivering continuous improvements on the following: o Quality Runbooks and Repeatable SOP to ensure consistency in operations o Case Deflection / Product Hardening o Gatekeepers into Product Development o Time to Resolution improvements o Root Cause / Corrective and Preventative Action o Internal Solution Advisory for New Products
Education
University of Wisconsin-Milwaukee
B.S., Computer Science
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