Mark Bragg
Director, Operations Design & Service Enablement Driving AI-Powered Managed Network Services Transformation | Outcome-Based Operations | AIOps | Leadership & Strategy
- Role
- Engineering Project Manager at Digex
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Mark Bragg
Transformational technology leader driving Verizon’s Managed Network Services modernization. I lead large-scale operational and cultural transformation—shifting from reactive device management to proactive, AI-driven, outcome-based service delivery.My focus is on uniting cross-functional teams to build the next generation of managed services—anchored in automation, intelligence, and customer impact. Recognized for strategic clarity, execution discipline, and people-first leadership, I’m passionate about developing high-performing teams, redefining operational excellence, and translating technology modernization into measurable business value.Specialties: Managed Network Services Transformation | AIOps & Automation | Outcome-Based Service Models | Vendor Strategy | Proactive Management | Executive Communication | Organizational Leadership
Experience
Engineering Project Manager
Jan 2001 — Present
Education
Norwich University
MSOL, Organizational Leadership
2009 — 2011
University of Arizona
BS, Journalism
1990 — 1994
Skills
- Program Management
- IT Operations
- Cloud Computing
- IT Strategy
- Disaster Recovery
- Product Management
- IT Service Management
- Management
- Incident Management
- Proposal Writing
- Managed Services
- Integration
- Virtualization
- Enterprise Architecture
- Voip
- Data Center
- Networking
- Software Project Management
- Requirements Management
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