Mark Boulay

About Mark Boulay

An Omaha Chamber of Commerce, Leadership Omaha, graduate, over the past 25 years I have a…

Experience

1. Vice President Enterprise Sales

   Great Plains Communications

   Feb 2019 — Present

   Great Plains Communications is the largest privately-owned telecommunications provider in Nebraska. They have over a century of experience providing business, carrier and residential customers with forward-thinking, fiber-based technology services including Ethernet, Internet, video, hosted and voice solutions across an 11-state footprint. The company also prides itself on their progressive approach to accommodating the unique needs of all regional and national telecommunications carriers, LECs, ISPs, wireless carriers and other service providers utilizing superior engineering and custom build strategies. At the core of their service offering is an extensive 11,500-mile regional fiber network, including long-haul and metro networks that span the state of Nebraska extending into Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, South Dakota and Wyoming. The network offers community access rings, last-mile and middle-mile solutions, all fully supported by their 24x7x365 Network Operations Center. For more information visit

Education

• Creighton University

  Bachelor of Science in Business Administration (BSBA), Marketing

  1985 — 1988

Skills

• Rfp
• Call Center
• Crm
• Cti
• Lead Generation
• Vendor Management
• Saas
• Call Centers
• Acd
• Account Management
• Solution Selling
• Customer Experience
• Ivr
• Customer Relationship Management (Crm)
• Sales & Marketing Leadership
• Managed Services
• Contact Centers
• Sip
• Genesys
• Voip
• Workforce Management
• Customer Retention
• Professional Services
• Unified Communications
• Customer Satisfaction
• Bpo
• Telephony
• Sales Process
• Outsourcing