Mark Cordeiro
- Role
- Head of Customer Service at Shutterfly
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Mark Cordeiro
m••••••••@gmail.com) I’m a customer-centric leader in the development and…
Experience
Head of Customer Service
Jun 2019 — Present
Own strategic direction and success of contact center (onsite & virtual), in addition to customer experience (CX) and employee experience (EX) initiatives and activities while overseeing personnel, training, and service quality programs
Skills
- Web Analytics
- Team Building
- Contact Center Operations
- Operations Management
- Contact Center Optimization
- Hiring
- Crm
- Business-to-Business (B2b)
- Training
- Customer Service
- Content Management
- Customer Service Management
- Customer Acquisition
- Lead Generation
- Marketing
- B2b
- Process Improvement
- Call Centers
- Project Management
- Team Leadership
- Sales Operations
- E-Commerce
- Customer Experience
- Customer Relationship Management (Crm)
- Management
- Leadership
- Analytics
- Customer Retention
- Account Management
- Cross-Functional Team Leadership
- Customer Satisfaction
- Contact Center Management
- Business Operations
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