Mark Koch

Catalyst for Good

Role: Member Services Representative at YMCA of the USA
Location: Buffalo, NY, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Mark Koch

Accomplished Director - Seasoned, results producing management professional with…

Experience

Member Services Representative
YMCA of the USA
Nov 2022 — Present · Williamsville, NY, US
Providing outstanding service to all members, guests, and program participants at the YMCA. Responds to member and guest needs, promotes membership and program sales.* Provides outstanding service to members, guests, and program participants contributing to member retention.* Relationship building with members; helps members connect with one another and the Y.* Conducts interviews and tours responsive to the needs of prospective members.* Sells memberships and registers program participants.* Handles and resolves membership concerns.* Carries out risk management and emergency procedures in accordance with Association guidelines.* Team member for special promotions and annual campaigns.

Skills

Production
Newspapers
Circulation
Salesforce.com
Product Management
Operations Management
Strategic Planning
Digital Media
Sales
Advertising Sales
Marketing
New Business Development
Negotiation
Email Marketing
Publishing
B2b
Customer Relations
Direct Marketing
Social Media
Online Marketing
Staff Development
Sales Operations
Crm
Project Management
Customer Service
Sales Management
Strategic Partnerships
Direct Sales
Budgets
Sales Process
Business Development
Publications
Content Management
Budgeting
Product Marketing
Cross-Functional Team Leadership
Newspaper
Marketing Strategy
Process Improvement
Lead Generation

Contact information

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Work email
•••••@ymca.org
Personal email
•••••@•••••.com
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Current company

YMCA of the USA

Non-Profit Organizations · 47K employees · Founded 1851 · Chicago, Illinois, United States

For 175 years, the Y has been a place where meaningful connections help build stronger communities. With locations in more than 10,000 neighborhoods across the country, we are part of everyday life, helping people work toward their goals, build relationships, and discover a true sense of belonging. For children and teens, this means early learning programs, afterschool activities, youth sports, swim lessons, and camp experiences that nurture confidence, skill development, and healthy growth. For adults, the Y provides comprehensive wellness programs, chronic disease prevention initiatives, group exercise classes, and opportunities for connection that support an active and balanced life. Across communities, we help meet critical needs through youth meal programs, community food distributions, housing assistance, safety initiatives, outreach for older adults, and services that connect people with essential resources. No matter who you are or where you are in your journey, there is a place for you here. Explore the milestones that have shaped our story for nearly two centuries: 175.ymca.org Find your pathway at the Y. Discover meaningful careers at your local YMCA or with the YMCA of the USA National Resource Center. Learn more at ymca.org/careers.

ymca.org

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About Mark Koch

Experience

Member Services Representative

Skills

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