Mark Calonder

About Mark Calonder

Known for providing galvanizing leadership and highly effective enterprise business…

Experience

1. Customer Success Advocate Ii Major Account Manager

   Lumen Technologies

   Nov 2018 — Present

   Effectively optimizing/managing 100+ Enterprise clients\' corporate I.T. and security strategies with our full suite of I.T. products and services. • Single-point-of-accountability to engage Enterprise-sized clients IT infrastructure and services • Negotiate, close large multi-year I.T./Technology contracts • Lead, direct complex internal teams: Sales engineers, Enablement, order entry and other personnel as needed • Effectively resolve multiple complex technical and billing related issues with many clients simultaneously • Maintained consistent, effective sales funnel utilizing a variety of sales tools, SFA, Gainsight • Effectively lead large clients through a positive customer journey increasing NPS scores • Maintain, build, strengthen C-Level relationships with Key Decision Makers of 127 Enterprise clients • Effectively drive business decisions leveraging Corporate tools: Teams, THNKS, Marketo, Salesforce, Gainsight, Spark, SalesForce, • Present the full suite of telecom / I.T. suite of Lumen services to include WebEx, VoIP phones, WAN, SD-WAN, MPLS, Fiber, Dedicated Internet, Internet Security, UCaaS, UCaaS, SIP, MOE

Skills

• Networking
• Strategic Sales
• Sip Trunking
• Mobile Devices
• Cloud Computing
• Selling
• Co-Location
• Marketing
• Ip
• Cabling
• Sip
• Ethernet
• Product Management
• Telecommunications
• Wireless Technologies
• Salesforce.com
• Unified Communications
• Sales Process
• Solution Selling
• Channel Partners
• Telephony
• Strategic Partnerships
• Mpls
• Business Development
• Wireless
• Avaya
• Troubleshooting
• New Business Development
• Account Management
• Wan
• Voip
• Go-to-Market Strategy
• Wireless Networking
• Direct Sales
• Saas
• Broadband
• Data Center
• Hosted Services
• Customer Satisfaction
• Sales